A QUICK CHECK FIRST
What you’ll need
- Your ZivoPlay access details: an M3U playlist link or Xtream Codes (server URL, username and password). We provide both formats—choose the one you prefer that your player supports.
- Your exact MAG model and firmware version from its device information screen.
- Confirmation of a compatible player or playlist method for that model before making changes.
ZivoPlay provides M3U and Xtream Codes. A classic MAG portal-address field is a different connection method. Do not paste either format into that field or assume portal access is included.
Returning after a renewal? Check your existing setup first. Don’t delete a working playlist unless you need to replace its details.
Let’s get you connected.
0 of 5 steps complete- 01
Identify your MAG model
Open the device information screen and note the model and firmware version. Some MAG models use a classic embedded portal; Android-based models can have different app options. Keep your current working configuration.
- 02
Check compatibility with support
Send ZivoPlay the model and firmware version. Ask which available player or playlist method supports M3U or Xtream Codes on that device. A screen labelled Portal URL alone does not mean it accepts those formats.
- 03
Choose a supported connection method
If a compatible player offers both options, choose your preferred format. M3U uses your full playlist link; Xtream Codes uses the server URL, username and password in separate fields. If neither is available, ask support about another compatible device before proceeding.
- 04
Add the details only in the matching player
Follow the confirmed player’s instructions and enter only the details for your selected method. Do not guess a portal address, change a MAC address or factory-reset the box to make the login fit. Skip this step until compatibility is confirmed.
- 05
Load and check playback
Once connected through a supported method, load the channel list and test picture and sound. If it fails, send support the player name and exact error. Keep your existing settings until support confirms what needs changing.
IF SOMETHING GETS IN THE WAY
Common MAG box questions
My MAG only shows a Portal URL field
That is a different connection method from the M3U and Xtream Codes details ZivoPlay provides. Contact support with your exact model before entering anything. Do not assume an M3U link or XC server address will work in that field.
Can I choose M3U or Xtream Codes on every MAG?
It depends on the model, firmware and available player. ZivoPlay provides both formats, but the device must support the method you choose. Ask support to confirm compatibility first.
The channel keeps buffering
Try an HD stream, close playback on other devices and compare several channels. If everything buffers, restart the player and test Ethernet or a stronger Wi-Fi connection. Avoid repeatedly reinstalling the app; it can remove your saved login and favourites.
Stuck on a step?
Tell us your device model, app name and the step number or exact error. Keep your passwords and playlist links out of public screenshots.
Get help with MAG box ↗Official device and player help
Installation menus can change. These manufacturer and publisher references support the device-specific instructions above. ZivoPlay login guidance comes from our account setup process.