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ZIVOPLAY · CUSTOMER SUPPORT

A little help goes a long way.

Get help with your subscription, renewal or device setup. Tell us what you’re using and what’s happening, and we’ll help you find the next step.

SAVE A LITTLE BACK-AND-FORTH

Help us help you.

For an account question, have your order email and reference ready. For a playback issue, include these details:

  • Your exact device model and app name.
  • The error message or the channel affected.
  • When it happened and whether you use Wi-Fi or Ethernet.
  • The checks you have already tried.

Set up your device

Choose your screen and follow the numbered instructions.

Find my guide →

Fix a common problem

Login, buffering, renewals and programme-guide checks.

Start troubleshooting →

Contact address

ZivoPlay
27 Willowbrook Lane
Manchester
M20 4QJ
United Kingdom

For account or technical help, contact us online first.

Chat on WhatsApp

ZIVOPLAY SUPPORT

Let’s talk on WhatsApp.

Need help choosing a plan or setting up your device? Leave us a message to get started.

Your message opens in WhatsApp. You’ll send it from there.

Prefer email? Continue by email

ZIVOPLAY · YOUR NEXT STEP

How would you like to continue?

Choose how you’d like to contact us about your request.

Your message is filled in for you. Review and send it in WhatsApp or your email app. No payment is taken here.