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Help us help you.
For an account question, have your order email and reference ready. For a playback issue, include these details:
- Your exact device model and app name.
- The error message or the channel affected.
- When it happened and whether you use Wi-Fi or Ethernet.
- The checks you have already tried.
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Choose your screen and follow the numbered instructions.
Find my guide →Fix a common problem
Login, buffering, renewals and programme-guide checks.
Start troubleshooting →Contact address
ZivoPlay27 Willowbrook Lane
Manchester
M20 4QJ
United Kingdom
For account or technical help, contact us online first.
