A QUICK CHECK FIRST
What you’ll need
- Your ZivoPlay access details: an M3U playlist link or Xtream Codes (server URL, username and password). We provide both formats—choose the one you prefer that your player supports.
- An Apple TV HD or Apple TV 4K connected to your television and internet.
- An Apple Account for the App Store.
This guide is for the Apple TV box with an App Store. The Apple TV app built into a Samsung or LG television is not the same device.
Returning after a renewal? Check your existing setup first. Don’t delete a working playlist unless you need to replace its details.
Let’s get you connected.
0 of 5 steps complete- 01
Find a player in the Apple TV App Store
Open the App Store on the Apple TV box and search for a player supporting your ZivoPlay login format. Check the tvOS requirements, publisher and any app purchase before downloading. Older Apple TV models without an App Store cannot follow this installation path.
- 02
Create or edit a source
Open the player and find its Add playlist or Add source option. If you are returning after a renewal, open the existing ZivoPlay source first. Choose Xtream Codes or M3U —both are provided by ZivoPlay; use whichever your player supports and you prefer.
- 03
Choose M3U or Xtream Codes
ZivoPlay provides both M3U and Xtream Codes. Choose either supported option in your player, then follow the matching instructions below. You only need to add your account once.
Use Xtream CodesServer URL + username + password
- Select Xtream Codes or XC API in your player.
- Name the connection ZivoPlay.
- Enter the server URL, username and password provided by ZivoPlay in the three matching fields.
- Save or sign in, then let the channel list load.
Use M3UOne complete playlist link
- Select M3U, Playlist URL or Add playlist in your player.
- Name the playlist ZivoPlay.
- Paste the complete M3U link provided by ZivoPlay into the playlist URL field. Do not shorten it or split out its login details.
- Save or load the playlist, then let the channel list load.
For a TV app managed on its publisher’s website, use the same choice there if offered. If only one format is supported, use that one. Need your details again? Contact ZivoPlay.
Good to knowUse ZivoPlay as the playlist name. Keep the address exactly as supplied, including http/https and any port. A full M3U link and an Xtream Codes server URL are different fields; do not swap them.
- 04
Load the list and try a channel
Save the connection and allow the initial channel list to load. Open Live TV, choose a channel from your package and check picture and sound. Set your device clock to automatic and its time zone to London so the programme guide follows UK time.
Good to knowIf the guide is empty but channels play, refresh the EPG inside the player. Only add an EPG URL if ZivoPlay has supplied one.
- 05
Finish the living-room setup
Test the remote controls, sound and a few channels. Save favourites if your player supports them. If playback is already running on another device, stop it before testing and ask support to confirm your package details.
IF SOMETHING GETS IN THE WAY
Common Apple TV questions
I cannot find an App Store
You may be using the Apple TV app on a television, rather than an Apple TV box, or an older box without app installation. Check the exact hardware model and choose the Samsung, LG or other matching guide.
My username or password is rejected
Check for spaces introduced when copying, letter case and the exact server address. Use the IPTV login provided by ZivoPlay, not your email password. If it still fails, ask support to check the account’s expiry and current connection details.
The channel keeps buffering
Try an HD stream, close playback on other devices and compare several channels. If everything buffers, restart the player and test Ethernet or a stronger Wi-Fi connection. Avoid repeatedly reinstalling the app; it can remove your saved login and favourites.
Stuck on a step?
Tell us your device model, app name and the step number or exact error. Keep your passwords and playlist links out of public screenshots.
Get help with Apple TV ↗Official device and player help
Installation menus can change. These manufacturer and publisher references support the device-specific instructions above. ZivoPlay login guidance comes from our account setup process.