A QUICK CHECK FIRST
What you’ll need
- Your ZivoPlay access details: an M3U playlist link or Xtream Codes (server URL, username and password). We provide both formats—choose the one you prefer that your player supports.
- Your Samsung TV model and an internet connection.
- A Samsung account and a compatible IPTV app available in your TV’s Apps store.
TV model and app availability matter. A player licence is separate from a ZivoPlay subscription and does not itself provide channels.
Returning after a renewal? Check your existing setup first. Don’t delete a working playlist unless you need to replace its details.
Let’s get you connected.
0 of 5 steps complete- 01
Find the right app for your model
Press Home on your Samsung remote and open Apps. Use Search to find the player recommended for your model. Check the app’s publisher before choosing Install. If you are asked to sign in, use your Samsung account.
- 02
Check which connection screen you have
Open the player. Choose M3U to enter a playlist link, or Xtream Codes to enter a server URL, username and password. Both formats are provided by ZivoPlay. A screen showing a device ID or MAC and device key may require setup on that player’s website. Follow the method shown by your installed app.
Good to knowFor IBO Player or a similar device-activation app, use the website or QR code displayed by that exact app. Similar app names can belong to different publishers.
- 03
Choose M3U or Xtream Codes
ZivoPlay provides both M3U and Xtream Codes. Choose either supported option in your player, then follow the matching instructions below. You only need to add your account once.
Use Xtream CodesServer URL + username + password
- Select Xtream Codes or XC API in your player.
- Name the connection ZivoPlay.
- Enter the server URL, username and password provided by ZivoPlay in the three matching fields.
- Save or sign in, then let the channel list load.
Use M3UOne complete playlist link
- Select M3U, Playlist URL or Add playlist in your player.
- Name the playlist ZivoPlay.
- Paste the complete M3U link provided by ZivoPlay into the playlist URL field. Do not shorten it or split out its login details.
- Save or load the playlist, then let the channel list load.
For a TV app managed on its publisher’s website, use the same choice there if offered. If only one format is supported, use that one. Need your details again? Contact ZivoPlay.
Good to knowUse ZivoPlay as the playlist name. Keep the address exactly as supplied, including http/https and any port. A full M3U link and an Xtream Codes server URL are different fields; do not swap them.
- 04
If your app uses web activation
On your phone or computer, open the official management page shown inside the TV app. Identify the device using the displayed ID and key. Choose M3U and paste your full playlist link, or choose Xtream Codes and enter the server URL, username and password if the management page supports it. Save your chosen connection, then reload the TV player. If you already logged in directly in the app, skip this step. Check any separate app licence fee before paying.
- 05
Load the list and try a channel
Save the connection and allow the initial channel list to load. Open Live TV, choose a channel from your package and check picture and sound. Set your device clock to automatic and its time zone to London so the programme guide follows UK time.
Good to knowIf the guide is empty but channels play, refresh the EPG inside the player. Only add an EPG URL if ZivoPlay has supplied one.
IF SOMETHING GETS IN THE WAY
Common Samsung Smart TV questions
The player is missing from my TV’s app store
Check the TV model, software version and store region with support. Availability differs across TV generations. Do not change your region at random or try to install an Android APK on Samsung Tizen or LG webOS.
The app says its trial has expired
This may be the player’s licence, not your ZivoPlay subscription. Check the app publisher’s licence screen and your ZivoPlay expiry separately. Paying for a player does not renew your viewing subscription.
My username or password is rejected
Check for spaces introduced when copying, letter case and the exact server address. Use the IPTV login provided by ZivoPlay, not your email password. If it still fails, ask support to check the account’s expiry and current connection details.
Stuck on a step?
Tell us your device model, app name and the step number or exact error. Keep your passwords and playlist links out of public screenshots.
Get help with Samsung Smart TV ↗Want to test before subscribing?
Check compatibility and arrange free 24-hour viewing access on your Samsung Smart TV.
Explore the Samsung Smart TV trial ↗Official device and player help
Installation menus can change. These manufacturer and publisher references support the device-specific instructions above. ZivoPlay login guidance comes from our account setup process.